Terms and Conditions

Terms and Conditions

On entering this site, you as a user are accepting our "Conditions of use" listed below and implied by law.

1. Disclaimer

Your access and use of this site is deemed to constitute your acceptance of these Conditions of use, and takes effect from the date and time on which you first use this website.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any other user or third party.

In using this website or creating an account you are confirming that you are a business customer and are buying as a business, we are a B2B website (Business to Business) as we are a wholesale/trade supplier and in purchasing from ourselves you are confirming that you are a business customer and not a retail consumer.

This website is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.

We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of this website or reliance on its content.

The material on this website may include the views or recommendations of third parties, which do not necessarily reflect our own views, or indicate our commitment to a particular course of action. We assume no responsibility or liability arising in respect of any such third party material.

2. Links to websites

We are not responsible for the content of any linked site.

Links on this site may lead to other websites which are not under our control. Listing and linking should not be taken as an endorsement of any kind. We accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

3. User security

We make every effort to check and test material at all stages of production, and we maintain reasonable website security measures. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malware, malicious computer code or other forms of interference which may damage your own computer system. It is always wise for you to run an up-to-date anti-virus program which checks inter alia on all material downloaded from the internet, and maintain a fully-functioning firewall.
We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

4. Website usage statistics

Information collected by us is used for internal scrutiny, and possibly for legally compulsory reporting purposes only. The information will be anonymized as far as possible, and should not contain information about any individual user (though IP addresses are used to process reports and are sometimes included in them). Information collected is not shared with other organisations for commercial purposes.

5. Copyright

All material featured on this website is subject to Copyright protection unless otherwise indicated. All material (including logos, images, product descriptions and banners) displayed on this website are the property of the site owner and may not be used without their express consent.

6. General

We accept no liability for any failure to comply with these Website Conditions of use. If any of these Website Conditions of use are held to be invalid, unenforceable or illegal for any reason, the remaining Website Conditions of use shall nevertheless continue in full force.

7. Governing law

These Website Conditions of use shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Website Conditions of use shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Where We Ship

We ship to the U.K. and E.U.

How We Ship

All of our products are shipped using Courier signed for delivery services, you will receive a tracking number as soon as your purchase has been dispatched. 

How Much Is Shipping

Shipping is calculated dependent on the value of your order,

U.K. Orders, for orders up to £100 shipping is just £7.50, for orders for £100-£150 is just £10.00 for orders of £200 shipping is free.

International Shipping is a fixed fee of £35.00 within the E.U.

 

Faulty items

We do inspect all items prior to dispatch, however in the unlikely event that an item is found to be faulty or damaged we will provide a replacement item.  The replacement will only be dispatched once the faulty/damaged item has been returned to us and received.  Again please ensure that an appropriate trackable method of delivery is chosen via Royal mail.  We will refund the return postage costs in this instance.  Any damages must be reported to ourselves within 48 hours of an order being received , this must be reported in writing.  Along with the list of damage we will require a photograph of each damaged product and a photograph of the outside and inside of the box that  you received your goods in.  We do not accept liability for any issues with soap separating when slicing where the customer has chosen to slice the soap themselves, it is our advice that soap should be purchased sliced by ourselves as we have specialist knives which are made for the purposes of soap slicing.  When slicing a soap if the wrong knife or cutter is used then it can cause soap to separate or split, please see our FAQ section for further advice on soap slicing, no returns shall be accepted where soap has been damaged when slicing.  You must return the faulty items un-opened in their original packaging.  Please ensure for health and hygiene reasons that products are returned to us unopened in their original packaging.  We cannot accept returned of opened or used cosmetic products.

Items sent in error

In the unlikely event that you are sent an item different to the one which you purchased then we will replace the item upon return of unused, unopened item sent in error.  The replacement will only be dispatched once the wrong item has been returned to us and received.  Again please ensure that an appropriate trackable method of delivery is chosen via Royal Mail, we will refund the return postage costs in this instance.  The item must be returned to us unopened.  We cannot accept return of an opened item.

Missing Items

Where you believe an item to be missing from your order you must report the same within 48 hours of the order being received.  All items and parcels are checked by two members of staff and so this occurance is very rare.  We will aim to rectify the situation where the product can not be located.

Fragrances and Designs

We use three different suppliers for our Fragrance oils and so scents may vary from delivery to delivery.  We update our designs from time to time and will always send you the latest design available, we will update photographs on our website of new designs.  Once we retire a design we are no longer able to supply it without special request prior to placing your order.

 

Special Orders - Bespoke Orders

We are able to create bespoke soap loaves for you which can be exclusive to you, should you have a requirement such as this please contact ourselves by email at info@thesoaphouse.co.uk please note special orders, personalised items (such as ribbon) bespoke orders can not be cancelled following order as they have been created purely for yourself.

 

Your Right to Cancel

You are able to cancel your order for any item purchased on this website provided you confirm (in writing) your wish to cancel within a specified period of time. Your cancellation rights expire 7 working days from the date you place your order or 7 working days following receipt of the delivery, whichever is the later.  Please note that you may not cancel personalised items, bespoke items or special order items (such as printed ribbon) as they will have been made specifically for yourself. Cancellation of all other items is only deemed served if sent using one of the methods listed on our 'Contact Us' page.

Upon receipt of your cancellation request, we shall refund you in full as soon as possible, but in any event, no later than 30 days from receipt of your cancellation request, where goods have already been dispatched we shall only refund once the items are returned and received by ourselves, in order to receive a refund the items must first be returned unused, unopened, sealed, in original packaging and in dispatched condition.  Where items have been opened, unwrapped etc they cannot be returned for health and hygiene reasons.  The Courier fee shall not be refunded and is retained as a re-stocking fee.  Items must be returned at your own expense.  You must contact ourselves prior to arranging any return.  Returns will not be accepted after the expiry of the 7 days, items may not be returned after that time.

When returning your item(s), it is important that you contact us beforehand (as stated above) and ensure that any items sent back are sent by a trackable delivery service. The cost of returning items to us is not refundable except in certain circumstances as detailed above when an item is faulty or sent in error.  Whatever the reason for returning a product the same must be returned in an unused, unopened, sellable condition before any refund can be processed, no refund can be processed where an item has been opened, used, or sold in part due to hygience reasons.  Items can not be returned outside of the period detailed above of seven days.  Items can not be returned when they have been opened, unwrapped or used.

This does not affect any statutory rights.  As stated above this is a B2B website and in purchasing from ourselves you are acknowledging that we a trade website selling to businesses and our terms and conditions are in accordance with the same.